Refund Policy
Last updated: April 1, 2023
Thank you for ordering from StillSummit. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which a refund may be requested, and how to initiate a return process.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958 or visit our website at stillsummit.site for more information.
Non-Refundable Items
Please note that certain items are non-refundable, such as gift cards.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Exceptions
Some items may be exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Questions
If you have any questions concerning our Refund Policy, please reach out to us at +44 20 7946 0958 or through our website at stillsummit.site.